Bresnan OnLine FAQ's

Frequently Asked Questions about Bresnan OnLine.

1. Does Bresnan OnLine offer dial up service?

Yes, dialup access is included with Bresnan OnLine.

2. Does Bresnan OnLine offer parental controls?

Yes, the Bresnan OnLine Security Manager provides Privacy, Anti-Virus, Parental Controls and Firewall protection at no additional charge.

3. How fast is Bresnan OnLine?

Bresnan OnLine offers up to 8 Mbps download and up to 384 Kbps upload.

4. How many email accounts are included with Bresnan OnLine?

Bresnan OnLine includes six (06) email accounts.

5. Can I buy a modem from Bresnan OnLine?

Yes, you may purchase a DOCSIS compatible modem directly from Bresnan or any other retailer. However, Bresnan OnLine does provide a modem at no charge.

6. Can I choose my own username and email address?

You will be instructed on how to create your username, email address and password during the installation process.

7. How much web space does Bresnan OnLine include?

Bresnan OnLine includes up to 50MB of personal web space per email address.

8. Does Bresnan OnLine charge for Technical Support?

Free Technical Support is available 24 hours a day.

9. How many computers can I network together?

The standard Bresnan OnLine Residential Service is designed for single computer configurations. You are able to connect multiple computers to a single cable modem with the use of a router or gateway, however, customer installed hardware will not be supported.

10. Can I get a static IP address with Bresnan OnLine?

Yes, please contact Bresnan Business Services at 1-877-747-3669.

11. Can I take advantage of this promotion at a business address?

No, that requires a business account and business pricing. Please contact Bresnan Business Services at 1-877-747-3669.

12. Will Vonage or any other Voice over IP Service (VoIP) work with Road Runner?

Yes, Vonage (or any other VoIP provider) will work with Bresnan OnLine. For more detailed information contact your VoIP provider for technical assistance.

13. Do I need an Internet Service Provider (ISP) like AOL in addition to Bresnan OnLine?

No, Bresnan OnLine is an all inclusive Internet Service Provider.

14. What happens if I move?

Please check bresnan.highspeed.com for Bresnan OnLine availability for your new location. If Bresnan OnLine is not available you may cancel your service without penalty.

15. What is a NIC card?

A NIC (or "NICK") card is a network interface, or is also known as an "Ethernet Adapter" that is on the back panel of the computer and connects to the cable modem. Most computers sold in the last 5 years have them pre-installed.

16. What does a modem do?

A cable modem is a device that is needed for your computer to communicate at high speeds with the Internet.

17. Can I keep my current (Yahoo, Hotmail, Google etc.) email address?

Yes, ordering Bresnan OnLine will not affect your web mail account.

18. Can I use a Macintosh computer with Bresnan OnLine?

Yes, Bresnan OnLine supports Macintosh computers with the following minimum requirements.

• OS X 10.2 and above PowerPC Processor (G3 recommended)
• 32 MB physical RAM with Virtual Memory set to at least 40 MB (64 MB recommended) 300 MB (500 MB recommended
• Ethernet card with RJ45 connector, Open slot, or USB Port (Best Effort)
• Internet Explorer 5.x Safari 1.x CD-ROM drive required, sound card and speakers recommended, 16-bit color required - 32-bit recommended

19. Can I watch TV and use Bresnan OnLine at the same time?

Yes, your cable television and high speed Internet signals will not affect each other. Occasionally, homes with more than four (04) active televisions may experience signal strength issues. Bresnan can install a signal booster if necessary to ensure picture quality is not a problem for you.

20. Is Bresnan OnLine compatible with Sony PlayStation?

Yes, Bresnan OnLine can be connected directly to a Sony PlayStation unit. Bresnan will support the connection as if it were connected to a computer. Bresnan will not support any issues related specifically to the Sony PlayStation unit.

21. Will Vonage or any other Voice over IP Service (VoIP) work with Bresnan OnLine?

Yes, Vonage (or any other VoIP provider) will work with Bresnan OnLine. For more detailed information contact your VoIP provider for technical assistance.

For pricing and availability of Bresnan OnLine High Speed Internet Access in your area, please enter your home telephone number in the Start Here box above.